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Wholesale Terms and Conditions

Thank you for your interest in becoming a wholesale partner with Smokey and Moo's Treats. By submitting an order or inquiry for wholesale purchasing, you agree to the following terms and conditions.

1. Wholesale Program Overview

Our wholesale program is open to verified businesses, retail stores, and online resellers. If you're interested in carrying our products in your store or on your website, please complete the wholesale inquiry form for approval.

Wholesale pricing is available upon approval and varies depending on order volume. Once your inquiry is processed, we will send you a details how to access our wholesale page and other important information.

2. Minimum Order Requirements

All wholesale orders require a minimum purchase of 50 items. The following item-specific quantities apply:

  • Chews: Available in quantities ranging from 5-100 per order.

  • Ice Cream: Only available in single-serve options at this time, but can be any combination of flavor and quantity total of 15.

  • Toppers: Available in individual quantities with a minimum order of 10 topers. That would be a mix & match of flavors with the minimum order of them being 10, but this will be a case by case due to the different pricing/discount per topper.

3. Order Process

  1. Place Your Order: After browsing our wholesale site, please submit an order form(form is pending creation) or email detailing the items you are interested in purchasing.

  2. Order Confirmation: Once we receive your order, we will verify stock availability and calculate the shipping weight and costs based on your preferred shipping method.

  3. Invoice Creation: We will create and send you an invoice reflecting the total cost of the order, including shipping fees.

  4. Payment Terms: All orders are prepayment only. Items will not be shipped until payment is received and confirmed.

  5. Shipping: We will provide live shipping rates based on the weight of the items and the desired shipping speed. If you have access to better shipping rates, feel free to send us your shipping label for us to use.

4. Processing and Shipping Time

  • Our standard processing time for wholesale orders is 5 business days (Monday through Friday). Orders placed on weekends will begin processing on the next business day. Your order will be shipped no later than the 6th business day as long as payment has been received, and provided all items are in stock.

  • In the event that we are unable to fulfill the entire order due to out-of-stock items, we can:

    • Remove the out-of-stock items from your order and ship the remaining items.

    • Hold your order until all items are available.

    • Ship the remaining in-stock items separately when the out-of-stock items are back in stock.

5. Returns and Exchanges

  • No Returns/Exchanges for Unwanted Items: At this time, we do not offer returns or exchanges for items that are no longer needed or unwanted.

  • Damaged Items: If your package arrives damaged or contains damaged items, please contact us immediately. Provide clear photos of the damaged package and each damaged item. We will review the claim and, if deemed the fault of the carrier, we will send you a return shipping label. Once the damaged items are returned, we will either issue a refund or replace the items, depending on availability.

    Please note: The damaged item return process is evaluated on a case-by-case basis and may vary depending on the circumstances.

6. Shipping and Delivery

  • Shipping is calculated based on real-time rates from carriers such as USPS, UPS, and FedEx.

  • We strive to ensure that all orders are shipped as quickly as possible. However, delivery times are ultimately dependent on the carrier and the shipping method selected.

7. Reseller Approval and Listing

Approved wholesale partners will be listed on our website as official resellers of our products. This allows us to help direct potential customers to your business as an authorized retailer.

8. Cancellation Policy

Once an order has been confirmed and payment has been processed, it cannot be canceled. However, if there is an issue with your order (e.g., incorrect items, missing items), please contact us immediately, and we will work to resolve the situation.

9. Pricing and Availability

  • Prices are subject to change, and we reserve the right to update pricing at any time.

  • Product availability is subject to stock levels, and we will notify you if any items are unavailable or backordered.

By submitting an inquiry or order form, you agree to the above Wholesale Terms and Conditions. If you have any questions, feel free to reach out to us at info@smokeyandmoostreats.com

Contact Us

For further assistance, please feel free to contact our wholesale support team at info@smokeyandmoostreats.com

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Everything Wholesale is still under construction, we are diligently working on getting everything up and running smoothly.

Note that our wholesale Web Page will let you view the required quantity of each individual item, discounts for each quantity(more items, bigger discounts), and details about all of the products. We are still adding items to the page and there may be typos or incomplete items until we are fully finished. We just wanted to get as much information out there as quick as possible since we have had a large influx of interest in our wholesale items.

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Updated: 03/20/2025

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