Return Policy

​​Return and Refunds:​

At Smokey & Moo's Treats, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:

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Eligibility for Returns:

• Returns are only accepted for products that are damaged or defective upon arrival.

• To be eligible for a return, you must contact us within 7 days of receiving your order.
   

• Return Process:

• If your item is eligible for a return, please reach out to our customer service team with your order number and photos of the damaged or defective item.

• Once we confirm the return, we will provide you with instructions on how to return the item to us.
  
  Refunds:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account.
  
  Non-Returnable Items:

• We do not accept returns on items that have been used or opened unless they are defective.
  
  Shipping Fees:

• Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item, defective product).
  
  Exchanges:

• We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
  
  If you have any questions or need assistance, feel free to contact us at Info@smokeyandmoostreats.com​